Dear All,
Please forward to all.
With deep regret I want to inform you the demise of my wife Rupali Sharma
on 17th July due to post operative complication after brain surgery.
I would also like to bring to your notice how private hospitals like
FORTIS are robbing people of their life and money. Please be very careful
while dealing with such hospitals. Find below the details of my experience
with Fortis Noida.
My wife age 29 ( occupation- trainer with HCL) was diagnosed with a non
malignant brain tumor on 17th June2011. She did not have any major
symptoms like headache, eye problem or vomiting. She was suggested surgery
for removal of tumor. We took opinions from Max, Indo Gulf and finally
decided on Fortis because of the good reputation of Dr. A K Singh.
Doctors did not make us aware that it is a very complicated surgery and
said that there are only incidental risks. "Amount of risk involved is
same as the risk when you come from your home to hospital"
On the date of admission I pointed out several times that my wife was
having severe cough and cold. It was ignored by doctors saying "Everything
is perfect". Later on Dr Sanjay Gupta admitted that this could have led to
infection.How could they ignore it? Moreover the doctor preponed the
surgery by one day because he had to go outside India.We were totally
unaware of that. Why did not they postpone the surgery instead?
From day one the team did not have any consensus on how the tumor will be
removed. They said that they will try from nose first , if not they will
cut open the skull. On the day of operation (8th July)they said after 5
hrs that they could not extract tumor through nose so .. they will open
the skull. My dear wife had to go through both the procedures. The whole
operation took 12 hrs.
Post operative care is pathetic. Why was my wife given sandwich and chole
chawal in ICU after next day of such a major surgery?My wife vomitted on
13 July morning and was drowsy. We immediately alarmed the doctors on
duty. But they ignored the situation saying that everything is normal. In
the evening she was perspiring, We again alarmed doctors on duty but no
action was taken. If the doctors have been proactive they could have saved
my wife.
By 14th morning the condition had deteriorated and doctors took her to ICU
and put her on ventilator saying it is not required but as a precaution
they were doing it.The worst part is that senior doctors A K Singh and
Sanjeev Dua went out of country on that day. We tried to reach them
through various means but they were not available for next 3 days. (How
could they leave two patients in such a serious condition?There was
another patient with similar case in ICU who also died )
Doctors who were available ( Vikas Gupta, Bundela, Sanjay Gupta ) acted
like bunch of idiots. They could not diagnose the problem and condition
deteriorated every day. There was total lack of leadership and no team
work at all. Each doctor gave a different reason for the problem ( lung
infection, hypo perfusion, brain infection none of which was confirmed by
the time of death). On 14th July, doctors were saying that there is lung
infection but they had not called any lung specialist. It is only when we
suggested , they called an expert? Why did not they call the experts on
there own?
On 16th July Dr. Vivek Chawla was instructed to update us the condition by
7:00 am in morning. However we were not informed till 11:00 Am that she
had a cardiac arrest at 4:00 am. My wife's cousin (who is a doctor in
AIIMS) visited Fortis Neuro ICU on 17th July , he told me that my wife was
already dead. After he left , hospital declared dead my wife. Otherwise
they would have continued with ventilator for god knows how many days. One
of the lady doctor in ICU very shamefully admitted that there was
negligence on part of doctors.
The hospital has international standards in only the exorbitant rated they
charge. They gave me an estimate of 2.5 lakhs to cure my wife and charged
Rs 5.5 lakhs for her deadbody. We were never communicated that the charges
had gone beyond the estimate. How could they expect us to deposit more
than double the amount at the time of death on a Sunday evening?
There was no doctor from Neurosurgery team available when the death was
declared. When we shouted at the authorities they were quick enough to
call the police within minutes. But they could not get any doctor to
confirm the cause of death or at least give a condolence message as a
human gesture. We had to immediately arrange double the estimated cost,
otherwise they would not give us the dead body.
We had a meeting with hospital management and team of doctors on 4th Aug.
Where doctors accepted majority of our allegations. We demanded a return
of the extra money paid and action against doctors. Director Mr Sukhmeet
Sandhu assured a response by phone in two days. After 8 days we received a
condolence message with no action.
Nowadays hospitals believe in profiteering even at the cost of life. There
is no trasparency and they put people on ventilator even when it is not
required. Very careless attitude of doctors, nurses and other staff. Again
warning you against such malpractices.
Kindly request you to forward this mail to all your friends and relatives
and request you to suggest me good lawyer/ agency who could help me in
dealing with this situation.
Regards
Srijan Sharma ( F1707 )
9818643613
