Thursday, July 1, 2010

FW: [mumbai_intellectuals_voice_and_media_source] Re: The Lost Bombay..interesting....bureacrats and politicians and hand in glove media



well written Alok sahab, Mumbai dimensions have changed. Now Dharavi tourism is new field that has emerged in recent years.
there r many travel agents that r engaged in this business.
i have personally seen foreigners moving accompanied by a slum women as their guide..  

Wow. Thanks for such good collection of photos of yesteryears of Mumbai.
In last 60 yrs the bureacrats and politicians and hand in glove media( who never raised such issues effectively and allowed deterioration ) have reduced Mumbai to Slumbay.No new facility, no new monument, nothing which we Mumbaiites can be proud of, nowhere where we can take our NRI guests or others for sight seeing. We feel ashamed when there is a guest who want an outing as we get jammed in traffic, no parking, no easy travel in train / buses. Finally they get to see only Dharavi and naked men lining up on highways / rail lines in wee hours, beggers chasing, heeps of garbage, mosquitoes filled every where, unhygenic food stalls, no place on foot path to walk etc etc.
Thanks and Regards,
Alok Tholiya (S.E.O.),Marigold Hall,
Tholiya Bhavan,10th Road,Santacruz East,
Mumbai 400055
My favourite quote: Work hard to get what u like...or else....U ll b forced to like what u get!
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Tuesday, June 29, 2010


Recently I attended a marriage of a daughter of Chartered Accountant.The mammoth function one after another are only seeing is believing.By a rough estimate he spent only Rs. 2 Crores on this marriage.How many Industrialists, businessman,merchants, traders can boast  of such extravaganza.Except if they are exporters,builders and or mafia's.Rather when a businessman spends a penny he is in a debt of pound.Our government ( politicians and bureaucrats, and non vocal and unintelligent citizens) after government has squeezed the blood of businessman and industrialist (honest) ( are now endangered species) in the name of Samajwad / garibi hatao ( socialism and remove poverty) and put them under all kind of scanner, responsibilities,duties,taxes,licenses,permits,NOC's,condemnation etc. that our country is left with only white collar tigers like chartered accountants,cost accountants,Company secretaries,advocates, financial consultants,advisors,auditors,internal auditors,statutory auditors and so on ........these non enterprising, non tax paying ,non law abiding professionals are the apple of eye of our govt..Where as enterprising,risk taking,hard working industrialists, businessman who (can) convert raw in to finished, who produce and export, who provide employment,who create wealth,who can remove shortages,who can modernize our country,are harassed ,subjected to delays, banks are allowed to loot them ,authorities are blackmailing and arm twisting.
This C.A. has 5000 sq. ft. flat,3000 sq. ft. office ,bunglow at hill station,several cars,toured world but what he has contributed to our gross National product and economy???? all this he has achieved in 25 years of his passing of C.A. .what C.A. do? Advise clients on how to evade taxes?Hw to have multiple files in one name,create trust, HUF etc. for tax benefits, and finally assure you that even if there is a raid we will manage the enforcement agencies.They make again huge haul on brokering the settlement between evaders and tax enforcing agencies ( full of corrupt officers) ( pl. note no one joins these dept. to serve the nation and   rather they will never be posted in such dept. unless they promise of reaching a suitcase everyday to concerned ministers ) .

The point here I want to make is we want our country to be slave of China, Korea,Japan etc. or want it to become rich and prosperous??If you want to develop this country then take out some responsibilities from the shoulders of enterprising lot and pass it on white collared professionals.
Recently my sister called me ( she is a C.A.) up asking that I may loose bank audits as officials allocating the audit of banks and petrol pumps are asking foe Rs. 1 lac as bribe.I had no answer to give.Can't govt. fix target for these C.A. etc. like those who bring minimum 10 new service tax registration will get 1 bank audit etc..Today they work with no target and no responsibility to nation and nation makes them rich.
My own IT return and ROC return have been delayed because of my own auditors and consultants.Why no penalty on them.All those auditors who file returns late should be blacklisted from all such panels of banks and others govt. As I feel even if it is mistake of client it is there moral duty to guide,assist, help and ensure that they also take the brunt.

Bankers  for there own benefits ask for project report for financing a project as:
A) it shields them as they disown the responsibility as they financed on the basis of projection given by qualified C.A. .
B) They get mediator who acts arranges a bribe and cocktail and dinner on behalf of client.

Legally the C.A. and banker both should be equally made responsible in case borrower fails to fulfill his commitments.Atleast they be barred for life to enter / transact any business with same bank.I know of banks where manager will recommend all those who approach for funds to a particular consultant.
There are various gross violation of laws by clients and records are certified by consultants. Definitely the certificate of practice be recovered in such cases as these consultants fully and knowingly advise clients to breach the law by saying we will manage  if inquiry is made in to papers certified by him.And thus they are able to demand extraordinary fee and favor from clients as a prize.

I demand fixing these consultants and liberalizing certain laws.
Like even if you start small charitable organisation, small private limited company with your own funds ( no public funds are involved and only members contribution are stake meaning no risk to public investments) yet you have to under go hell lot of procedures , compliance,registrations etc..Where as scamsters in present times are gulping in hindered crores and govt. machinery has no time for them,smugglers are doing turnover of crores everyday but follow no rules and pay nothing yet they thrive.
Let govt. deregulate profit or non profit organisation having turnover below a particular amount.And there one single declaration yearly should be accepted unless contested by their own member.Presently even these small fries have to pay thru noses to consultants and then to Charity commissioner, ROC or the other concerned dept..Let small social organisation with yearly turnover of below Rs. 1 lac and companies with losses or profit below Rs. 2 lac or so be exempted from complicated laws as they can hardly pay to costly consultants.I repeat , times have come where a chairman ( a day light robber) of bank like ICICI robs country of Rs. 8 Crore,+ perks+ pension+gratuity+bonus+cars+FTA+Medical+children's education and+++++++ besides precious gifts and bribes then why harass and put in hell small entrepreneurs and social organizations.

P.S. My father is a cost accountant ( and I live with him),my sister is a C.A. ,my sister in law is C.S. but when I am concerned about the nation I can not but remain impartial and look for general welfare.

I will be back on doctors,on service tax , on purposeful negligence of govt. of Maharashtra and heading state to bankruptcy as when soon as I can .

Letter to Vijay Mallaya / Kingfisher ( of Famous semi nude calender) on travel of my mother on his flight

 ----- Forwarded Message ----
From: Mr Alok Tholiya <>
To: Mr Alok Tholiya <>; GM Pers CHQ NAD AAI <gmperschqnad@AAI.AERO>
Cc: Office of the Minister of State for Civil Aviation (Independent Charge) <>; Air Ticket Kingfisher <>; travel Guest care Kingfisher <>; Shri Vijay Malaya <>
Sent: Mon, 2 March, 2009 9:08:26 AM
Subject: Re: Letter to Vijay Mallaya / Kingfisher ( of Famous semi nude calender) on travel of my mother on his flight

Dear Shri Prafulji,
After writing all concerned I am troubling u.
My following letter is self expalnatory. Pl. advise way to get redressal.
Thanks and Regards,
Alok Tholiya (S.E.O.),
From: Mr Alok Tholiya <>
To: GM Pers CHQ NAD AAI <gmperschqnad@AAI.AERO>
Sent: Monday, 9 February, 2009 6:46:28 AM
Subject: Re: Letter to Vijay Mallaya / Kingfisher ( of Famous semi nude calender) on travel of my mother on his flight

Dear Sir,
Long time has passed but Kingfisher has not bothered to reply. Whom should I approach now?
Thanks and Regards,
Alok Tholiya (S.E.O.),

From: GM Pers CHQ NAD AAI <gmperschqnad@AAI.AERO>
To: Mr Alok Tholiya <>
Sent: Tuesday, 30 December, 2008 11:24:24 AM
Subject: RE: Letter to Vijay Mallaya / Kingfisher ( of Famous semi nude calender) on travel of my mother on his flight

Dear Sir,
First of all, we would like to thank you for using our website for representing your complaint.  Your case pertains to Kingfisher.
Your E-mail send to concerned Air airlines
Public Grievance Officer,
Airports Authority of India, CHQ.

Dear Shri Vijay Malaya,


Man and Machine can fail but why communication and hospitality

My mother aged 84 years has not been well for last over six months. She is hypertensive (high B..P.) and is very weak and is suffering from incontinence. Her cornea has been damaged and thus has Low vision. Therefore she cannot do household jobs to pass time. She cannot view TV .She cannot go out even to temple due to physical condition and condition of footpaths in our country. Being at home for long time she was feeling that there should be some change in life. But except for temples for sr. Citizens we have nothing here. She must have attended hundreds of guests over lunch or dinner but None in turn want to invite this ailing women even over a cup of tea (and tea is not important but change is).Those whom we thought have been close to our parents and when they invited us to a party then we took our parents along as they like to mix with all their old near and dear ones. But we were in different language advised to not to take them to such functions like why you are troubling these old parents. When it does not trouble me and when my parents get happiness then what is their problem?  And as far as hosts are concerned when they are having hundreds of guests and spending in thousands and even in lacs then attending few sr. Citizens will make them poor? But no one wants to give some warmth, time and happiness in the life of Sr. Citizen. Neither by visiting them nor by inviting them. So the 24 hrs. of Sr. Citizens is like a whole year and time does not get spent easily.

In the given situation we wanted to give my mother some change (and also we had to go out of Mumbai and simultaneously wanted to carry out some painting work in her room) .Luckily news came that Kingfisher has started flights to Nanded where my sister stays. We convinced her about private airlines being good and safe and also convinced her that Kingfisher is a very good airline and that all airlines fully take care of the unaccompanied old ailing passengers and that they will take full responsibility till she is handed over to relatives.

Somehow she got convinced and was happy that she was going out for some days. She was booked on a Kingfisher Red flight leaving at 5.50 pm on 18th Nov.2008.

We all got up at about 4 am . After readying her we reached Kingfisher Red counter at airport at 5 a.m. . We were given a porter with a wheel chair. Though he seemed to be a nice man but we still tipped him so that we have added confidence that she will be properly taken care of. We asked on your counter whether we need to wait till plane takes off which they advised us against. We also asked if there was any form/ card with sling to be filled up with our details should Airlines require to contact us. They again replied in negative and wheeled her inside. We too left. On way we called up my sister that we have dropped mummy and that they should collect her at arrival time of 7.20 am . at Nanded Airport .

At 7 .30 am my sister called asking me to check that by how much time the flight is late? Being sleepy I told her to find at her Airport itself. She insisted that they have no communication from Mumbai. I told her to wait for some more time. However she called me up at 7.50 am again declaring that flight has been cancelled. I was taken aback and sprang from bed as I realised that it is nearly 3 hours we dropped my mother and in what condition she is? Specially she does not understand English may not understand much of announcements. I also feared if she gets disturbed then her B.P. will also shoot up which can cause any damage (though she was given all her medicines).I reached Airport with my son in ten minutes. We rushed to Kingfisher Red counter. Asked for my mother as their flight has cancelled. To our shock the lady on counter said flight has left .When I insisted that I have confirmed news that same has been cancelled. Then she started checking by calling one Rahul and some other no..For 15 minutes she struggled and when I lost my cool she ran inside the airport and returned after some times and agreed that flight has been cancelled but could not say where the passengers are. Then I started shouting as I feared mummy's B>P> level shooting up. So she called some senior Shiva. He was even carrying Walky talky. He too did not know the Nanded flight has been cancelled and where the passengers are. Then another senior lady came. She could not help us but warned me to not to raise my voice or she will call the security. I shouted and called the security and explained them the seriousness and irresponsible behaviour of Kingfisher. They in turn asked her to solve my problem. However in the meanwhile my son who was looking for some clue reached arrival section and came to know that all passengers have been kept here. However he was not allowed in by security on gate. Then he gave me call and I asked him to go to Airport manager. He was very sympathetic and sent an escort and let my son inside. No sooner my son approached my mother she who was by now in dazed condition started crying. My son pointed out this to even your Mr. Rahul. On way back my mother requested us that hence forth never to send her alone as she was in that shocked state.


And on return flight: Flight Kingfisher IT 4145 dt Dec 17th2008-12-26

We booked the ticket in advance. Several warnings were given time to time like carry I card, carry Xerox of credit card if u have used others card for booking. But no warning was given

A)     That mother being old must be accompanied by an escort.

B)      Being old she should carry fitness certificate from a doctor.

So an hour before the dep. Time when she reached the Nanded airport the Kingfisher Manger on airport refused to allow her without fitness certificate and without the person accompanying.

All persuasion and arguments failed and finally one person accompanied my mother by buying ticket on spot and checked in without baggage.

Now my humble submissions:

 You spend money on high salary, costly uniform, interiors, costly calendar with semi nude costly models etc. Etc. Then why not:

1.       Give discounts to senior citizens?

2.       Why not upgrade your communication system? The moment flight is cancelled / rescheduled the SMS should go to all your staff and relevant passengers..

3.       One of the relative of physically challenged passenger ( be child, old, sick etc...) can be advised to wait till flight takes off and if abnormal delay is there then they should be allowed to be together.

4.       Why not train your staff to be compassionate and empower them to take extra ordinary measures to ensure that pleasure of clients and memories of clients are not extinguished. Sometimes it may cost you but will give you rich dividends in terms of blessings and increased loyalty.

5.       There is a compulsory requirement of putting a tag on all luggages. But no requirement for dependant clients?  Make a system that all such passengers wear a badge ( like most corporate give to their employees) which should contain details of relatives ( those who have come to drop and those who will receive such passengers at other end )with their emergency mobile nos. Even brief condition of health and languages understood should be written on 'unaccompanied traveller' card.

6.       The notice board with contact details and email id of responsible persons must be provided on every counter/office of yours. This will make ur staff more responsible and seniors will get first hand info on how ur clients are treated.


When Vilasrao Deshmukh announces subsidy in 24 hrs. for airlines on your appeal then why not respond to my appeal which is for senior citizens.


Hope u will do the needful and set an example in aviation industry about human approach towards all but specially towards sr. citizens, physically challenged.



Thanks and Regards,
Alok Tholiya (S.E.O.),
Real Estate, Insurance, Mutual Funds, Bonds, Ticketing (Air,)
Tholiya Marketing and Leasing Pvt. Ltd.,
"Marigold", the little Party Hall,
Tholiya Bhavan, 10th Rd.,
Santacruz East,
Mumbai 400055

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