ALOK THOLIYA ( Ex-SEO)
Past President Lions Club of Santacruz Vakola, Leo Dist. 323A,
Varishtha Nagrik Seva Sanstha
THOLIYA BHAVAN,
10TH ROAD,SANTACRUZ EAST,
MUMBAI 400055
atholiya@gmail.com
16th Dec 2012
Hon. Commissioner of Police,
Phule Market,
Mumbai
Dear Sir,
Namaskar.
I appreciate your extra ordinary initiative for having grievances redressal hearing on every Saturday at all police stations. It works unlike most other directives by various govt agencies. I have myself be able to get proper hearing at this forum. My hearty thanks, congratulations.
My humble suggestions :
1. MTNL is having a similar platform known as Telephone Adalat. There they welcome ( not must) to write a request to the General Manager a letter or a give telephonic request for keeping subscribers grievances before next MTNL Adalat. And LO! What I find with such letter of request my issues were solved much before next Telephone Adalat.
If similar practice is started then this will save lot of time of and energy of all concerned. Officers themselves can keep the papers/relevant files ready. Other officers need not wait at police station for a chance to be called.
Note : Those who have informed their interest in attending redressal forum are to be taken first and then others.
A small white board / A4 size poster must display the name and designation of the senior officer who is presiding that days forum.
Sir, I was at sessions court recently as my daughter who is a complainant too was called. I found that there were many matters on board and in all over 13 Inspectors were waiting for their turn since 11am and many were freed only after 1.30 pm or beyond. Sir concerned IO had done a night and still was standing there since 11am.
My humble suggestions:
2. Officers who are to attend court on a particular day must not be given night shift on preceding night or heavy overtime compensation must be given to them.
It is your utmost duty to request Hon. courts to divide board in half hourly slots like 11am , 11.30 am., 12noon, 12.30 pm, and so on. We understand that these appointment can not be adhered to strictly as time to be consumed on particular matter can not be known in advance but definitely not so many officers of your force will have to stand / wait for hours in corridors. And if your request is granted then same will benefit lakhs of litigants too which consists of females, senior citizens, sick, those struggling for two square meals , struggling to retain job, having responsibilities towards children/ aged parents, sick in family etc.. and bless you immensely.
Sir, while for imparting justice you need to spare your force to attend to courts but not for waiting unnecessarily for hours in corridors.
Sir,
Dindoshi court building is much nearer to Vakola, khar, Santacruz, Bandra etc and is easily accessible thru highway, it has ample parking space, rooms, infrastructure and is in less congested area.
Request 3: Pl. prevail upon Hon. high court and govt of Maharashtra to shift sessions court to Dindoshi, Goregaon east for police station beyond Bandra towards north of Mumbai.
Hope your kindself will take up above requests on S.O.S. basis and oblige.
Thanking you,
Sincerely yours,
Alok Tholiya
CC to
Hon. PM of India with request to ask all govt offices, private and public sector organizations, services like banks, municipal offices, schools, institutes, mobile and similar cos., and even courts to have grievances redressal forums on every Saturdays.And they must give details of satisfactory redressal in their quarterly reports, audit reports, CSR, under RTI in section 4. This will improve quality of life of every citizen of India who are made to run pillar to post for getting satisfactory reply/ redressal of their grievances. Suggestions if implemented all over then rising no. of Cases of B.P., diabetes , depressions, suicide and even taking law in hands out of frustrations will all go down drastically.
Hon. Chief Justice, Supreme Court of India with a request that not to have infinite board and have same half hourly slot wise.
Hon. Chief Justice, High Court of Mumbai
Hon. Law minister, Govt of India
Hon. Home minister, Govt. of India
Hon. Home minister Govt. of Maharashtra.
Hon. ACP Dhoble
Hon. DCP Zone 8
Hon. Sr. inspector: Vakola Police Station
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