Friday, April 23, 2010

Subject: 18000/- worth mobile handset lying for repairs since 11/04/10 withn planet M

Dear All,
Inspite of 500/- higher price at Planet M then market I bought Nokia 6220C from Planet M Cause:
1.I trusted Videocone group service as I too was their dealer
2.Planet M santacruz East is near my house
3. They promised me they will give stand by unit in case of complaint and repair same as fast as possible.
Why I bought Nokia:
Our very cheap LG and Samsung  instruments worked for years are still working without any problems.I thought Nokia high end model will work more.
But Nokia gave several other problems. Like its fonts r very small, features r non user friendly, even their staff at Nokia showrooms and Nokia help not know most of the advance features.And as most people in India buy high end phones only for status and not for using all features they never heeded to my suggestions that like micro wave oven sellers run cooking classes to make familiar of various uses they shud also have 2 hour sessions for high end phone. But who cares Nokia still sells inspite of poor service, poor quality and high price.
However coming back to Planet M . My nokia purchased from Planet M the Videocon group company started giving me problems.Its key 1, 2, 3 stopped working.When I approached the Planet M showroom they did not give stand by worth even Rs. 1000/- against Rs. 18000/- handset purchased from them. Then  after continuous chase they called me on 21st April saying finally handset is ready.
To my shock while key 1,2, and 3 started working several other keys stopped working. This is the report of their own man on counter. I insisted talking to their senior, asked for tel no. of their manager, their Mumbai head, their head office etc. etc. They bluntly refused to give same. I insisted on  salesman on counter Mr Salim to atleast speak to the service provider of Planet M. He put me on to one Tejas who was very rude and curt and refused to talk.
I followed up with one Prabhakar in showroom but he cud not help and refused to give any info / contact details of higher ups.
When country's leader Mrs. Sonia Gandhi is refusing to even P.M. and Supreme court from curtailing the RTI here is a sad and bad example where private enterprise is doing everything in secrative way. I dont know where to go for redressal of my
 complaint. After lot of efforts I found out from Videocan office the no. of Palnet M H.O. which is . However the managers refused to come on line.They dont give their email id/ address/ names of managers and their mobile no.
Just dial does not have Palnet M office details. Planet M does not have a web site. And they live in 21st Century???? Dhootji shud pack up and go in hiding or his CEO's and senior executives will  do this one day with such attitude and service.
So many chain shops and airline have a board at all their outlets giving details of whom to contact in case local people r not helping.There is complaint book in most places but in Planet M. 
Pl. help me by guiding. I finally demand full refund of my money with compensation for my woes and harassment and a written apology.
Thanks and Regards,
Alok Tholiya (S.E.O.),

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