329100 of 29/07/ 2008 ......Hathway there is something wrong with ur managemnet....Alok

Dear Massive problem Sir,
Namaskar.

1. My account shows Credit balance of Rs 754/- on ur site. Still my acc was disconnected only with one sms of reminder that usage will cross. . Are not  u causing  more damage to ur clients and ur company  this way ?? Is making a email request to pay and finally one call is very difficult. I agree that it is a duty of subscriber. But an new ,erring customer is differant issue but I am ur  clint since July 2008 and never paid late or bounced the chk so U cant take care of existing old clients????Here is cut paste from ur site showing credit.

Name	PRATIK THOLIYA PRATHIK THOLIYA
		Balance	Rs  754.8

2. U have introduced new plans but no intimation was given.
3. On ur site

Powerway- 4 Months

2mbps

12 GB

Unlimited

4 Months

1,500/-

is shown and on phone I was told to pay Rs 1709/-
3. But next person told to pay Rs1781/- But then he said to pay Rs. 1698/- .Three different rates in one go??
4. On ur site Power way 3 months is not shown but was offered on phone.
5. I wished to make payment thru net banking but HDFC is not on ur list.
6. I wished to pay thru credit card but again HDFC and City bank r not on ur list.

Pl. send some one to colect cheque with accurate fugure and I wish to go for Powerway 4 plan.

Thanks and Regards,
Alok Tholiya (S.E.O.)
(Real Estate, Insurance, Mutual Funds, Bonds,
Tholiya Marketing and Leasing Pvt. Ltd.
Marigold Party Hall,
Tholiya Bhavan,Next to Regency Hotel,
10th Rd., Santacruz East,
Mumbai 400055
tholiya@hotmail.com
M:9324225699



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